1. INTRODUCTION

1.1 These Terms apply to all educational and education-related support services provided by TEGO to any learner, purchaser, corporate client, sponsor, or organisation (“Learner”, “Client”, “you”, “your”), unless expressly varied in writing by TEGO.

1.2 These Terms govern all enrolments, purchases, subscriptions, registrations, agreements, engagement letters, invoices, addenda, variations, renewals, and communications relating to TEGO’s services.

1.3 These Terms may apply retrospectively to ongoing matters to the extent permitted by law, including where your enrolment began under earlier terms and continues under a renewed or updated arrangement.

1.4 Your formal engagement occurs (and you accept these Terms) if you do any of the following:

• sign or electronically accept any agreement or enrolment document; or
• confirm enrolment or instruction by email, message, or through our platform; or
• make any payment (full or partial) towards fees; or
• access, download, or use course materials after being presented with these Terms.

1.5 These Terms operate together with our Privacy Policy, Cookie Policy, Website Terms of Use, and any course-specific documents (including course handbooks, learning agreements, assessment guidance, academic integrity policies, and platform rules) published on our website or issued to you. Where permitted by law, TEGO may update policies from time to time, and your continued use of services constitutes acceptance of updated policies.

1.6 If you are purchasing on behalf of a Learner (for example, an employer sponsor or parent/guardian), you confirm you have authority to bind the Learner and/or your organisation, and you remain responsible for payment and compliance unless TEGO agrees otherwise in writing.

2. Scope of Services

2.1 TEGO provides education and education-related support services consistent with its Nature of Business (SIC), including:

• 85422 – Post-graduate level higher education
• 85590 – Other education not elsewhere classified
• 85600 – Educational support services

2.2 TEGO’s services may include (as applicable to the programme you enrol on and the package you purchase):

2.2.1 Learning delivery and learner support
(a) delivery of learning via online and/or blended modes (where offered);
(b) access to course content, learning resources, recorded/live sessions where provided, and tutor support as described in the course description;
(c) academic skills support that is educational in nature (e.g., study planning, referencing guidance, learning strategy, progress tracking);
(d) administrative support relating to enrolment, scheduling, and learner communications.

2.2.2 Qualifications and progression pathways
(a) delivery of programmes mapped to recognised frameworks (where applicable), including programmes aligned to UK regulated qualification levels where the awarding is delivered by an external awarding body;
(b) progression guidance and educational pathway information (for example, advising on possible academic progression routes), strictly as information and support, not as a guarantee of admission or credit transfer.

2.2.3 Assessment-related administration (where applicable)
(a) coordinating assessment windows, submission procedures, and internal academic processes;
(b) identity checks and assessment compliance steps (where required for academic integrity);
(c) providing instructions and guidance on how assessments must be submitted (without guaranteeing outcomes).

2.2.4 E-certificates, transcripts and verification (where offered)
(a) provision of secure electronic certificate services, digital transcripts, and verification features, where TEGO provides such service for its own learning outputs and/or where TEGO facilitates verification processes linked to third-party awarding bodies (subject to Clause 11);
(b) verification responses may be limited to confirming data held by TEGO and/or confirming that a verification request was submitted to a third party.

2.3 What TEGO does not do (education-only boundaries). Unless expressly stated in writing, TEGO does not:
(a) act as a university, professional regulator, or government authority;
(b) guarantee admission to any university, institution, or programme;
(c) guarantee recognition, equivalency, credit transfer, accreditation acceptance, professional membership, licensing, employment outcomes, or any specific learner result;
(d) award regulated qualifications unless TEGO is expressly identified as the awarding entity (which is uncommon; see Clause 3 and Clause 11);
(e) provide legal, immigration, financial, tax, or investment services.

2.4 Service descriptions. Website content, brochures, and marketing material are for general information only. Where there is a conflict between marketing content and these Terms, these Terms prevail unless the conflicting term is expressly agreed in a signed written document.

2.5 Bespoke services. Any customised service (e.g., corporate training packs, bespoke cohorts, tailored learning support, special scheduling, or added support) must be agreed in writing in a Service Proposal, Engagement Letter, Purchase Order, or Contract, and is governed by these Terms.

3. Regulatory Status

3.1 General position. TEGO provides education and educational support services. TEGO may deliver learning programmes that align to UK frameworks and may work with recognised awarding organisations and partners.

3.2 Awarding bodies and regulated qualifications. Where a programme leads to a qualification that is regulated (for example, within the UK regulated framework), the qualification is typically awarded by an external awarding organisation. The awarding organisation (not TEGO) is responsible for the final award decision, award issuance, and regulatory alignment.

3.3 No guarantee of regulated status. Not all courses are regulated qualifications. Some programmes may be short courses, professional development, language courses, skills training, or education support services that do not result in a regulated award. The regulated/non-regulated status of any programme will be indicated in the course description or enrolment documentation.

3.4 Learner responsibility. You are responsible for checking whether a course or qualification meets your needs (for example, for employer recognition, professional membership, or further study). TEGO can provide general information, but you must independently confirm acceptance requirements with the relevant institution or employer.

3.5 No regulatory holding out. Nothing in TEGO’s website or materials should be interpreted as TEGO claiming to be a regulator, government body, or a guaranteed gateway to any regulated outcome.

4. Affiliates, Associated Entities & No Group or Cross-Liability Disclaimer

• THE EDUCATION GROUP (OXFORD) LTD (“TEGO”) may work in coordination, collaboration or association with other legal entities in the United Kingdom, the United Arab Emirates, Pakistan, or other jurisdictions, including entities under common ownership, management, branding, name, logo, or operating from shared, coordinated or correspondent premises.
  Each such entity is a separate and independent legal entity, solely responsible for its own operations, personnel, officers, services, contracts, academic delivery, regulatory compliance, representations, assurances, obligations and liabilities.
• Any shared or overlapping use of addresses, registered offices, correspondence addresses, VOIP numbers, telephone numbers, WhatsApp numbers, email addresses, websites, domains or other contact details by associated or affiliated entities is provided solely for communication, branding, referral or administrative convenience.
  Such shared use shall not be construed as evidence of shared offices, shared service delivery, representation, agency, partnership, delegation of authority, or any legal, operational or regulatory connection, nor as implying that such entities provide regulated or non-regulated educational services in each other’s jurisdictions.
• TEGO does not assume, accept or incur any liability for any act, omission, statement, representation, assurance, advice, service, academic delivery, assessment outcome, verification result, contract, negligence or consequence of any partner, affiliate, associated entity, or any entity described or perceived as part of a “group” solely for branding, referral or marketing purposes, or for the acts or omissions of their respective directors, officers, employees, tutors, assessors, contractors or representatives.
• No associated, affiliated or partner entity has any authority to bind, represent or commit TEGO in any manner whatsoever. Likewise, no other entity assumes or accepts any liability for the acts, services, omissions or obligations of TEGO.
• Any similarity of name, branding, logo, ownership, management, address, personnel, marketing material, referral arrangements, introductions, communication channels or operational cooperation shall not create or imply any partnership, agency, joint venture, corporate group responsibility, joint and several liability, cross-liability or shared legal, academic or financial obligation.

Clients and Learners contract solely and exclusively with the specific legal entity expressly named in their agreement, enrolment confirmation, engagement letter, proposal or invoice, and no contractual relationship, right of claim, assumption of responsibility or transfer of liability shall arise against any other entity under any circumstances.

Associated or Affiliate Organisations

(a) United Kingdom

1. Citi Venture Group Ltd – Company No. 11039098
   ii. Vertex-UK Ltd – Company No. 12085483
   iii. Shape & Space Ltd – Company No. 10769732
   iv. Cloutech Innovations Ltd – Company No. 11222677
   v. Chisty Law Chambers Limited – Company No. 10768907

Registered Office (UK entities):
1 Grace House, Bessborough Road, Harrow, England, HA1 3EX

(b) United Arab Emirates

i. Cloutech Innovations FZ-LLC – Licence No. 47009624
Office: T2-10-M, Amenity Centre – RAKEZ, Al Jazeera Al Hamra, Ras Al Khaimah, UAE
ii. Citi Venture Group – FZCO – Licence No. 24152

Office: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates

(c) Pakistan

i. Chisty Law Chambers LLP – SECP Incorporation No. 0269333
Office: 2nd Floor, Almas Tower, MM Alam Road, Gulberg II, Lahore, Pakistan

4.1 Clarification of Entity Names, Contact Details & Client Assumptions

4.1.1 THE EDUCATION GROUP (OXFORD) LTD – Company No. 10770525 is a separate and independent legal entity from all other associated, affiliated or overseas entities listed above, including entities operating in Pakistan or the United Arab Emirates.

4.1.2 Any overseas or associated entity may provide administrative, academic, technological or operational support services strictly within the scope of its own jurisdiction, licensing and regulatory framework.
No such entity provides regulated UK educational awards, regulated academic certification, or UK-regulated qualifications unless expressly authorised and identified as such under applicable UK education regulation and awarding-body frameworks.

4.1.3 Any similarity in entity names, branding or descriptors shall not be interpreted as implying that any overseas or associated entity is authorised to award UK-regulated qualifications, issue regulated certificates, or act as a regulated awarding body in the United Kingdom.

4.1.4 The use of UK telephone numbers, VOIP numbers, WhatsApp numbers, UK-style address formats or communication tools by overseas or associated partners does not imply, evidence or constitute authorisation to deliver regulated UK qualifications, act as a UK awarding organisation, or provide regulated educational services under UK law.

5. Instructions, Contract Formation & Updates

5.1 A binding contract between the Learner and/or Client and THE EDUCATION GROUP (OXFORD) LTD (“TEGO”) is formed when any of the following occur, whichever happens first:

5.1.1 TEGO issues written confirmation accepting the Learner’s or Client’s enrolment, registration or instructions;

5.1.2 the Learner or Client signs an Enrolment Agreement, Learning Agreement, Service Agreement, Memorandum of Understanding (MoU) or Contract; or

5.1.3 the Learner or Client confirms acceptance of a Course Proposal, Service Proposal or Offer and makes any required initial or staged payment.

5.2 Each enrolment or engagement is governed by:

5.2.1 these Terms and Conditions / Terms of Business;

5.2.2 any Course Proposal, Enrolment Agreement, Learning Agreement, Engagement Letter, Service Agreement or Contract issued by TEGO to the Learner or Client; and

5.2.3 the relevant parts of TEGO’s Disclaimer, Academic Integrity Policy, Website Terms of Use and Website & Social Media Terms, where applicable to the subject matter.

5.3 TEGO may update these Terms from time to time. The version in force at the time of entering into a new enrolment or engagement shall apply to that enrolment or engagement.
For ongoing, subscription-based or long-term educational services, TEGO may notify the Learner or Client of any material changes; where permitted by law, the Learner’s or Client’s continued enrolment, access to learning platforms, participation in courses, or use of TEGO’s services following such notice shall constitute acceptance of the updated Terms.

5.4 In the event of any inconsistency:

5.4.1 these Terms and Conditions shall take priority over any marketing materials, promotional content, website pages, prospectuses, brochures, social-media content or verbal representations; and

5.4.2 a signed Enrolment Agreement, Learning Agreement, Service Agreement, MoU or Contract shall prevail over these Terms only to the extent of the conflict and only where such priority is expressly stated in writing.

6. Learner/Client Responsibilities

6.1 Accurate information. You must provide complete, accurate, truthful, and up-to-date information for enrolment, identity checks, assessment integrity steps, and learner records. You must promptly notify TEGO of changes to name, contact details, identity documents, or relevant circumstances.

6.2 Academic integrity. You must comply with academic honesty requirements and avoid plagiarism, contract cheating, impersonation, falsification of records, or any attempt to manipulate assessments or verification processes. TEGO may apply sanctions including failure outcomes, suspension, termination, reporting to awarding bodies, and/or voiding access to services.

6.3 Technology readiness. For online learning, you are responsible for having adequate internet access, devices, software, and basic digital skills. TEGO is not responsible for your inability to access services due to your own device limitations or connectivity issues.

6.4 Timeliness. You must meet deadlines, attend required sessions (where applicable), complete required learning activities, and respond reasonably to TEGO communications. Delays caused by you may affect outcomes, schedules, and eligibility for assessment.

6.5 Materials and third-party requirements. Where an awarding body, exam platform, or partner institution requires specific documentation or actions (e.g., ID checks, proctoring rules, secure browser), you must comply at your own cost.

6.6 Conduct. Abusive, threatening, harassing, discriminatory, defamatory, or unreasonable behaviour toward staff, tutors, assessors, or other learners may result in immediate suspension or termination without refund (subject to any non-excludable consumer rights).

6.7 No reliance on informal assurances. You must not rely on verbal promises or informal statements (including messages) unless confirmed in writing by authorised TEGO management.

7. Liability for Third-Party Handling of Documents

7.1 TEGO is not liable for documents lost, delayed, misdirected, or damaged by courier companies, postal services, cloud providers, telecom providers, examination platforms, or any third-party organisation.

7.2 Where TEGO agrees to forward documents to a third party (e.g., an awarding body or partner institution), TEGO’s responsibility is limited to taking reasonable administrative care. The risk of third-party loss or delay remains with you unless consumer law requires otherwise.

8. Fees, Invoices, Contract Formation & Payments

8.1 Contract Formation & Fee Validity

Any quoted fee issued by THE EDUCATION GROUP (OXFORD) LTD (“TEGO”) is indicative only and does not constitute a contractual offer.
A binding contract arises when the earliest of the following occurs:

(a) TEGO issues written acceptance (including by email) of the Learner’s or Client’s enrolment, registration or instructions;

(b) the parties sign or countersign an Enrolment Agreement, Learning Agreement, Service Agreement, Engagement Letter, Memorandum of Understanding (MoU) or Contract; or

(c) the Learner or Client accepts a Course Proposal, Service Proposal or Offer and makes the required initial or staged payment.

Unless stated otherwise, quotations are valid for fourteen (14) days and may thereafter be amended or withdrawn at TEGO’s discretion.

8.2 Commencement of Services

Educational services, access to learning platforms, learning materials, academic support or assessment-related services shall commence only upon receipt of cleared funds for the required fee or agreed initial stage payment, or in accordance with an agreed staged payment structure.

Payment of the initial fee constitutes confirmation that the agreement is final, binding and irrevocable, subject only to any non-excludable statutory rights.

8.3 Fees, Currency & Taxes

Fees are set out in the relevant quotation, course offer, proposal or contract and may be fixed, staged, time-based or hybrid.

Unless stated otherwise:

• fees are quoted in GBP; and
• fees are exclusive of UK VAT and any other applicable taxes, which shall be added where required by law.

Fees quoted in currencies other than GBP are subject to Clause 8.14.

8.4 Invoicing & Payment Terms

Invoices are payable within seven (7) days of issue unless expressly agreed otherwise in writing.

Late payment may result in suspension or termination of educational services, access to learning platforms, assessments, certification or verification services.
TEGO may charge interest and reasonable recovery costs in accordance with applicable law.

8.5 Methods of Payment

Payments must be made in full, without set-off, counterclaim or deduction, by any method approved by TEGO, including:

• bank transfer;
• debit or credit card;
• standing order;
• cash (where permitted by law);
• approved payment gateways; or
• where expressly authorised in writing, digital assets, in compliance with applicable UK regulations.

8.6 Standing Orders & Recurring Payments

Cancellation of a standing order, subscription or recurring payment arrangement other than following lawful termination may incur a reinstatement fee of GBP 250.00, together with any overdue sums.

8.7 No-Refund Policy

Unless expressly agreed in writing, all fees are strictly non-refundable in all circumstances, including (without limitation):

• withdrawal from a course or programme;
• non-attendance or non-completion;
• dissatisfaction with academic outcomes;
• failure of assessments;
• refusal, delay or decision by any awarding body, assessment platform or educational partner;
• loss of eligibility;
• Force Majeure events;
• technical issues beyond TEGO’s control; or
• breach of these Terms by the Learner or Client.

Where permitted by law, TEGO shall remain entitled to the full contractual fee upon termination.

8.8 Learner / Client Withdrawal & Outstanding Charges

If the Learner or Client terminates or withdraws from services, TEGO may invoice for:

• all educational services delivered to date;
• learning materials accessed;
• non-cancellable third-party costs (including awarding-body, assessment, examination or platform fees); and
• reasonable administrative charges.

TEGO may retain Learner records, documents, certificates, transcripts or verification outputs until all outstanding sums are settled, to the extent permitted by law.

8.9 Disbursements & Third-Party Costs

The Learner or Client is responsible for all third-party costs and disbursements, including (where applicable):

• awarding-body or examination fees;
• assessment and proctoring fees;
• verification and certification fees;
• translation services;
• courier or postage charges; and
• platform or technology provider charges.

Such costs may fluctuate and shall be charged at the actual amount incurred.

8.10 Variations & Ongoing Services

Material changes to the scope of educational services, additional academic support, extended access, reassessments or additional tasks may result in revised fees, notified in advance where practicable.

For ongoing, subscription-based or long-term educational services, TEGO may apply periodic fee increases with not less than seven (7) days’ written notice.

8.11 Suspension for Non-Payment

TEGO may suspend, restrict or withhold access to educational services, learning platforms, assessments, certificates or verification services where payment is overdue, disputed, partially made, reversed, or reduced by bank or intermediary charges, without prejudice to its right to recover all sums due.

8.12 Acceptance & Binding Effect

Execution of any Enrolment Agreement, Learning Agreement, Service Agreement or MoU renders these Terms binding.

The Learner or Client may decline services before substantive educational delivery begins; however, any fees paid remain non-refundable in accordance with Clause 8.7.

8.13 Payment Accounts

Payments may be directed, where expressly stated, to accounts held by:

• TEGO;
• its directors; or
• associated or affiliated entities,

as identified in the relevant invoice or agreement, and shall constitute valid discharge of the Learner’s or Client’s payment obligation.

8.14 Currency, Exchange & Foreign Charges

Unless stated otherwise, all fees are payable in GBP.

TEGO may invoice in other currencies, with exchange rates determined by its bank on the invoice date.
The Learner or Client bears all bank charges, conversion costs, exchange losses, foreign taxes and withholding taxes and shall gross-up payments where required by law.

Payments received after the due date or in a different currency may be adjusted for exchange-rate variations.
Proof of payment must be provided on request, and services may be paused until funds are verified.

No-refund provisions apply to all payments, including cash and digital-asset payments.

9. Changes to Scope, Suspension, Termination & Assignment

9.1 Variations to Scope

Any change, variation or addition to the agreed scope of educational services, learning delivery, academic support, assessment administration, access period, verification services or related tasks may result in revised or additional fees.

THE EDUCATION GROUP (OXFORD) LTD (“TEGO”) is under no obligation to commence, continue or deliver any varied or additional services until such fees are expressly agreed in writing by the Learner or Client.

9.2 Commencement

These Terms and the relevant Enrolment Agreement, Learning Agreement, Service Agreement or Contract shall commence on the date of execution or acceptance by the Learner or Client, unless otherwise expressly agreed in writing.

9.3 Suspension & Termination for Breach, Non-Payment or Misconduct

TEGO may suspend or terminate the Agreement immediately by written notice if the Learner or Client:

(a) commits a material breach of the Agreement or these Terms and, where such breach is capable of remedy, fails to rectify it within fifteen (15) days of written notice;

(b) fails to pay any fee, instalment or invoice within fifteen (15) days of the due date or execution of the Agreement; or

(c) engages in conduct that is abusive, aggressive, threatening, unreasonable, unlawful, academically dishonest, or reasonably likely to harm TEGO’s reputation, goodwill, academic integrity, staff, learners, systems or legitimate interests.

Suspension may occur without prior notice where payment is delayed, disputed, reversed or overdue, or where immediate action is required to protect academic integrity, systems, staff or learners.

9.4 Termination for Convenience

Either party may terminate the Agreement for convenience by giving not less than thirty (30) days’ written notice, subject always to all outstanding fees, charges, disbursements and third-party costs being paid in full.

9.5 Learner / Client Withdrawal

The Learner or Client may withdraw from or terminate instructions at any time by written notice; however:

• all fees paid are strictly non-refundable;
• the Learner or Client remains liable for the full contractual fee (to the extent permitted by law); and
• all non-cancellable third-party costs (including awarding-body, assessment, examination, platform or verification fees) remain payable in full.

9.6 Consequences of Termination

Upon suspension or termination of the Agreement for any reason:

• all outstanding fees, expenses and disbursements shall become immediately due and payable;
• TEGO shall be entitled to fees for educational services delivered, access provided, and reasonable compensation for work in progress;
• no refunds shall be issued; and
• TEGO shall not be liable for any loss, delay, academic consequence or other outcome arising from the Learner’s or Client’s decision to terminate, dispute, suspend participation in, or discontinue the Agreement.

9.7 Dispute-Related Suspension

In the event of any dispute, complaint, chargeback, reversal, investigation or disagreement relating to fees, academic matters or service delivery, TEGO may suspend or terminate educational services immediately, without prejudice to its right to recover all sums due and owing.

9.8 Retention of Records and Materials

TEGO may retain the Learner’s or Client’s records, data, submissions, assessments, verification outputs, certificates, transcripts and work product until all outstanding fees, charges and costs are settled in full.

Thereafter, records shall be retained or securely destroyed in accordance with TEGO’s data-retention policies, academic integrity requirements and applicable law.

9.9 Assignment

The Learner or Client may not assign, transfer, share, sublicense or subcontract any rights or obligations under the Agreement, including access credentials or enrolment rights, without TEGO’s prior written consent.

TEGO may assign, delegate or subcontract its obligations, including learning delivery or assessment functions, and shall remain responsible for its subcontractors’ acts and omissions in respect of the contracted Services.

9.10 Survival

Clauses relating to fees and payments, limitation of liability, indemnity, confidentiality, data protection, intellectual property, academic integrity, records retention and dispute resolution shall survive termination or expiry of the Agreement.

10. Confidentiality, Data Protection, Learner Conduct and Compliance

10.1 Confidential Information

Each party shall keep confidential all information disclosed by the other party that is reasonably understood to be confidential, including (without limitation) business, academic, financial, technical, personal, commercial, operational and strategic information, whether provided orally, electronically or in writing (“Confidential Information”).

10.2 Permitted Disclosure

Confidential Information may be disclosed only to the extent necessary to:

• perform the educational services;
• administer learning delivery, assessments, verification or certification;
• comply with applicable law, regulation, court order or lawful request of any governmental, regulatory or supervisory authority;
• comply with anti-money laundering (AML), counter-terrorist financing (CTF), sanctions or fraud-prevention obligations;
• protect or enforce TEGO’s legal, academic or contractual rights; or

where expressly authorised in writing by the disclosing party.

10.3 Learner / Client Confidentiality Obligations

The Learner or Client shall use TEGO’s Confidential Information solely for the purposes of the Agreement and shall not disclose it to any third party, including family members, sponsors, employers or business associates, without TEGO’s prior written consent.

10.4 Return, Destruction and Survival

Upon request, the Learner or Client shall promptly return or securely destroy all Confidential Information belonging to TEGO.

Confidentiality obligations under this Clause shall survive termination or expiry of the Agreement.

10.5 Anti-Money Laundering and Counter-Terrorist Financing Compliance

TEGO complies with applicable UK Anti-Money laundering and counter-terrorist financing legislation, including:

• the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended);
• the Proceeds of Crime Act 2002; and
• the Terrorism Act 2000.

10.6 Due Diligence, Verification and Reporting

TEGO may conduct customer due diligence (CDD), enhanced due diligence (EDD), identity verification, sanctions screening and fraud-prevention checks.

TEGO may report suspicious activity to the National Crime Agency or any other competent authority without notice to the Learner or Client where required or permitted by law.

10.7 Limitation of Liability and Learner / Client Indemnity (AML & Compliance)

Once TEGO has fulfilled its statutory compliance obligations, it shall not be liable for any unlawful, fraudulent or prohibited activity undertaken by the Learner, Client or any third party.

The Learner or Client remains solely responsible for their conduct, transactions and use of services and shall fully indemnify TEGO against all losses, liabilities, costs, damages and claims arising from their acts, omissions, misrepresentations or misconduct.

10.8 Information Sharing

TEGO may share Learner or Client information with:

• regulatory or law-enforcement authorities;
• awarding bodies or examination authorities;
• educational institutions or academic partners;
• verification, assessment or certification providers;
• professional advisers (for administrative or coordination purposes only); and
• service providers or technology platforms,

where reasonably required to deliver the services or comply with legal or regulatory obligations.

TEGO shall not be responsible for the acts or omissions of such third parties.

10.9 Non-Interference and Delegation Restrictions

The Learner or Client shall not subcontract, assign, delegate, interfere with, manipulate or disrupt the educational services, TEGO’s academic processes, systems, personnel, tutors, assessors, partners or representatives without TEGO’s prior written consent.

10.10 Prohibited Conduct

Any abusive, threatening, intimidating, defamatory, harassing, hostile, unlawful or unreasonable conduct—whether in person, in writing or online—towards TEGO or its directors, officers, employees, tutors, assessors or representatives shall constitute a material breach of the Agreement.

10.11 Cyber Misuse and Online Conduct

The Learner or Client shall not:

• publish false, misleading or harmful content about TEGO;
• engage in cyber misuse or system interference;
• attempt unauthorised access to platforms, databases or accounts;
• misuse AI tools, automation or software to compromise academic integrity; or
• undertake any activity that damages or may damage TEGO’s reputation, systems, academic integrity or personnel.

10.12 Remedies and Enforcement

In the event of any breach of this Section, TEGO may, without notice:

• suspend or terminate the Agreement or Services;
• retain fees paid (subject to non-excludable statutory rights);
• restrict or revoke access to learning platforms or assessments;
• report the matter to competent authorities, awarding bodies or regulators; and
• pursue injunctive relief, damages or any other remedy available at law or in equity.

The Learner or Client shall indemnify TEGO for all resulting losses, costs and liabilities.

10.13 Accuracy of Learner / Client Information

TEGO may rely on all information and documentation supplied by the Learner or Client without independent verification.

The Learner or Client warrants that all information provided is accurate, complete, lawful and not misleading.

10.14 Consequences of Inaccurate or Misleading Information

TEGO shall not be liable for any loss, delay, refusal, rejection, academic consequence or adverse outcome arising from inaccurate, incomplete, misleading, falsified or forged information supplied by or on behalf of the Learner or Client.

Where such issues prevent proper service delivery or compromise academic integrity, TEGO may suspend or terminate services without refund, subject to any non-excludable statutory rights.

11. Third-Party Professionals, Awarding Bodies & Referrals

11.1 TEGO may introduce or connect you to third parties such as awarding organisations, examination platforms, proctoring providers, partner institutions, or specialist tutors/assessors.

11.2 Where a third party provides services directly to you (e.g., exam booking, proctoring, awarding organisation registration), your relationship may be governed by that third party’s terms. TEGO is not responsible for third-party decisions, availability, pricing, processing times, technical failures, or outcomes.

11.3 Award decisions. Where an external awarding organisation is responsible for certification or award decisions, TEGO does not control and cannot guarantee award outcomes. TEGO’s role may include delivery, support, internal procedures, and administrative coordination consistent with awarding body requirements.

11.4 No endorsement guarantee. Any referral does not constitute a guarantee, endorsement, or assumption of responsibility for third-party performance.

12. Internet, Technical, Security & Online Marketing Services

12.1 Technical & Platform Services

Where THE EDUCATION GROUP (OXFORD) LTD (“TEGO”) provides web-based, online, digital, technical, learning-management, assessment, verification or platform-related services, including learning portals, student dashboards, virtual classrooms, assessment platforms, verification systems or related digital infrastructure, TEGO may update, modify, maintain, suspend or replace technical components from time to time in order to ensure functionality, compatibility, academic integrity, regulatory alignment or security.

Basic maintenance, patches or updates may be provided at TEGO’s discretion.
Any major upgrades, redesigns, integrations, feature enhancements, system migrations or development work may incur additional fees, which shall be notified in advance where reasonably practicable.

12.2 Security & Cyber Risk

Unless expressly agreed otherwise in a separate written agreement, TEGO accepts no responsibility or liability for any:

• cyber incident or cyber-attack;
• security breach or data compromise;
• malware, ransomware or malicious code;
• hacking, phishing or unauthorised access;
• system outage, platform disruption or service interruption; or
• loss, corruption or unauthorised disclosure of data

affecting any website, learning platform, assessment system, verification service, digital asset or third-party technology.

In all circumstances, TEGO’s liability (if any) shall be strictly limited to the scope expressly agreed in writing, subject always to any non-excludable statutory rights.

12.3 Online Marketing, Advertising & Educational Promotion

Where online marketing, digital advertising, analytics, search visibility, promotional content, prospectus distribution or educational marketing activities form part of the agreed scope, the Learner or Client acknowledges that:

• laws and regulations;
• advertising and education-marketing rules;
• platform policies (including social-media, search-engine and hosting policies); and
• third-party compliance requirements

may change at any time and may affect existing or previously approved materials.

TEGO shall not be liable for any restriction, removal, rejection, delay, loss of visibility, suspension, disruption, cost or reputational impact arising from such changes or from decisions made by third-party platforms or regulators.

12.4 External Platform, Policy & Regulatory Changes

While TEGO may use reasonable efforts to update educational content, digital materials or online information when notified of relevant changes, TEGO does not guarantee:

• ongoing approval or acceptance of content;
• continuous platform availability or visibility;
• uninterrupted performance of digital systems; or
• continued compliance of materials with evolving platform, regulatory or institutional requirements.

TEGO assumes no liability for outcomes resulting from factors beyond its reasonable control, including third-party platform decisions, policy changes, regulatory developments or technical failures.

13. Delivery, Performance & Completion

13.1 Standard of Performance & Timeframes

THE EDUCATION GROUP (OXFORD) LTD (“TEGO”) shall provide the educational and education-related support services with reasonable skill, care and professionalism appropriate to an education provider.

Any dates, milestones, academic calendars, timetables, assessment windows, course durations, completion periods or schedules provided by TEGO are estimates only and shall not be binding unless expressly agreed in writing.

Time shall not be of the essence unless explicitly stated in writing, and any delay shall not constitute a breach of the Agreement.

13.2 Delays & Events Beyond TEGO’s Control

TEGO shall not be liable for any delay, suspension, interruption or failure in performance arising from circumstances beyond its reasonable control, including (without limitation):

• changes in laws, regulations, policies, criteria, fees or procedures affecting education delivery;
• actions, requirements or decisions of awarding bodies, regulators, examination authorities or educational institutions;
• Force Majeure events (as defined in Clause 16); or
• the acts, omissions or decisions of third-party partners, platforms or service providers.

Any termination, suspension or variation arising from such delays shall not entitle the Learner or Client to any refund, compensation or damages, subject to any non-excludable statutory rights.

13.3 Learner / Client-Caused Delays

TEGO shall not be responsible for delays caused by the Learner or Client, including (without limitation):

• failure to provide timely, accurate or complete information or documentation;
• failure to attend sessions or assessments;
• lack of cooperation or responsiveness;
• changes in personal circumstances;
• technical deficiencies on the Learner’s side; or
• negligence, misconduct or breach of academic integrity.

Such delays shall not entitle the Learner or Client to reject services, claim refunds, suspend payment obligations or repudiate the Agreement.

13.4 Assessments, Awards & Third-Party Decisions

Where services involve assessments, examinations, academic evaluations, certification, verification, or engagement with awarding bodies, examination authorities, partner institutions or other third parties, TEGO may assist with preparation, coordination, submission or administration but does not guarantee or predict any outcome.

All decisions relating to:

• assessment results;
• academic progression;
• award or issuance of qualifications or certificates;
• verification outcomes; or
• programme availability, eligibility criteria, fees, processing times or requirements

remain solely at the discretion of the relevant awarding body, authority or institution.

TEGO shall not be liable for any refusal, delay, withdrawal, failure, adverse outcome or change imposed by such third parties.

13.5 Conflicts & Communication

If a potential or actual conflict of interest arises, TEGO may seek further instructions and shall determine, at its sole discretion, whether it is appropriate to continue providing services.

All communications shall be sent to the most recent contact details provided by the Learner or Client.
TEGO shall not be liable for any loss, delay or consequence arising from:

• outdated or incorrect contact information; or
• reliance by the Learner or Client on unrelated, unofficial or third-party information.

13.6 Completion of Services

Educational services shall be deemed completed when TEGO has:

• delivered the agreed learning or support services;
• provided access to learning materials or platforms for the agreed period;
• administered or coordinated assessments as agreed;
• issued deliverables (where applicable); or
• notified the Learner or Client that the services or work product are ready for review, use or access.

Completion shall occur regardless of academic outcome, assessment result or progression decision.

13.7 Force Majeure

Where performance becomes impossible, unlawful or materially impracticable due to a Force Majeure Event, TEGO may:

• suspend delivery;
• vary the mode, format or timing of services; or
• treat the Agreement as discharged,

without liability and without any obligation to provide refunds or compensation, subject always to any non-excludable statutory rights.

14. Warranties

14.1 Learner / Client Warranties

The Learner or Client warrants, represents and undertakes that:

• all documents, data, submissions, declarations, assessments, coursework, identification materials and information provided to THE EDUCATION GROUP (OXFORD) LTD (“TEGO”) are lawfully supplied, complete, accurate, current, genuine and not misleading;
• no materials supplied are unlawful, fraudulent, deceptive, defamatory, discriminatory, abusive or harmful;
• no materials involve plagiarism, contract cheating, impersonation, unauthorised collaboration, falsification, misuse of AI tools or academic misconduct;
• all materials are the Learner’s own work unless expressly permitted otherwise under TEGO’s academic rules; and
• such materials do not infringe the intellectual-property, privacy, data-protection or other rights of any third party.

14.2 Reliance on Learner / Client Information

TEGO may rely on all information, statements, declarations and documents provided by or on behalf of the Learner or Client without independent verification.

The Learner or Client accepts full responsibility for all consequences arising from inaccurate, incomplete, outdated, misleading, falsified or forged information, including academic failure, termination, invalidation of assessments, withdrawal of certificates or adverse verification outcomes.

14.3 TEGO Warranty & Exclusions

TEGO warrants only that it shall perform the educational and education-related support services with reasonable skill, care and professionalism, consistent with the standards of an education and educational-support provider.

No other warranties, whether express or implied, statutory or otherwise, are given.

Without limitation, TEGO does not guarantee:

• successful completion of a course or programme;
• passing of assessments or examinations;
• academic grades, classifications or outcomes;
• award, issuance or recognition of any qualification, certificate or transcript;
• acceptance by awarding bodies, institutions, employers or regulators;
• progression to further study or employment;
• continued programme availability, eligibility criteria, fees or timelines; or
• the decisions, conduct or performance of any awarding body, assessment authority, educational institution, platform provider or third party.

14.4 Remedies for Breach

If the Learner or Client breaches any warranty under this Section, TEGO may, without prejudice to any other rights or remedies:

• suspend or terminate the Agreement immediately;
• refuse to continue educational delivery, assessment or verification services;
• invalidate assessments or submissions;
• withdraw or cancel access to learning platforms;
• retain all fees paid (subject to any non-excludable statutory rights); and

recover from the Learner or Client any loss, damage, cost or expense suffered as a result of the breach.

15. Intellectual Property

15.1 Ownership

Unless expressly agreed otherwise in writing, all Intellectual Property Rights arising from or in connection with the educational and education-related support services including (without limitation) course content, learning materials, curricula, syllabi, assessments, examination materials, coursework briefs, templates, reports, methodologies, processes, systems, software, platforms, recordings, digital content, study resources, academic frameworks, know-how and related materials shall vest in and remain the exclusive property of THE EDUCATION GROUP (OXFORD) LTD (“TEGO”) or its licensors.

No ownership rights in any Intellectual Property are transferred to the Learner or Client under any circumstances.

15.2 Limited Licence

Subject to full payment of all fees, TEGO grants the Learner or Client a limited, non-exclusive, non-transferable, non-assignable and revocable licence to access and use the educational materials and deliverables solely for the Learner’s personal, non-commercial educational use and only in relation to the specific course, programme or matter for which they were provided.

This licence does not permit:

• reuse beyond the enrolled course or access period;
• sharing, publication or distribution;
• commercial exploitation;
• training of third parties; or
• use for any other purpose whatsoever.

The licence may be withdrawn immediately upon breach of these Terms.

15.3 Prohibited Use

Without TEGO’s prior written consent, the Learner or Client shall not:

• copy, reproduce, record, modify, adapt or translate any TEGO materials;
• distribute, publish, upload, stream, transmit or disclose materials to any third party;
• resell, sublicense, assign or commercially exploit materials;
• reverse engineer, decompile or create derivative works;
• use materials to train artificial-intelligence systems or automated tools; or
• remove, obscure or alter any copyright, trademark or proprietary notices.

Any unauthorised use shall constitute a material breach of the Agreement.

15.4 Third-Party Intellectual Property

Any third-party intellectual property incorporated into educational materials, platforms or deliverables remains the property of the relevant owner and is subject to that owner’s licence terms.

No additional rights, licences or permissions are granted to the Learner or Client beyond those expressly stated by the relevant third-party licensor.

15.5 Termination of Licence

The licence granted under this Section shall terminate automatically upon:

• expiry or termination of the Agreement;
• non-payment of fees; or
• any breach of these Terms.

Upon termination, the Learner or Client must immediately cease all use of TEGO materials and, upon request, return or securely destroy all copies, whether in physical or electronic form.

TEGO reserves the right to seek injunctive relief, damages or other remedies for unauthorised use or infringement.

15.6 Reservation of Rights

All rights not expressly granted under these Terms are fully reserved by TEGO and its licensors.

16. FORCE MAJEURE

16.1 Definition of Force Majeure Event
A “Force Majeure Event” means any event, circumstance or combination of events beyond the reasonable control of THE EDUCATION GROUP (OXFORD) LTD (“TEGO”) which prevents, delays, disrupts, restricts, renders impracticable, or materially affects the performance of any part of the Services, whether temporarily or permanently. Force Majeure Events include, without limitation:

(a) pandemics, epidemics and public-health emergencies, including COVID-19, SARS, MERS, influenza outbreaks, variants, mutations, resurgences, or similar events;
(b) governmental, regulatory, or public-authority actions or inactions, including lockdowns, quarantines, social-distancing mandates, travel restrictions, border closures, emergency regulations, institutional closures, or public-health directives;
(c) suspension, modification or withdrawal of programmes, assessments, examinations, qualification frameworks, or regulatory guidance by awarding bodies, regulators, partner institutions or examination authorities;
(d) closure, reduced operation or disruption of universities, colleges, learning centres, examination venues, assessment platforms, online-proctoring systems or partner facilities;
(e) failure, unavailability or interruption of utilities, telecommunications, internet services, hosting providers, learning-management systems, cloud platforms, video-conferencing systems, assessment or verification platforms;
(f) cyber incidents, data breaches, hacking, malware, ransomware or system-wide outages not caused by TEGO’s wilful misconduct;
(g) strikes, industrial disputes, staff illness, workforce shortages, or contractor unavailability;
(h) natural disasters, extreme weather, earthquakes, floods, fires or acts of God;
(i) war, terrorism, civil unrest, riots, or national emergencies; and
(j) any other event which TEGO could not reasonably foresee, prevent or overcome with reasonable diligence.

16.2 Effect of Force Majeure
Where a Force Majeure Event occurs, TEGO shall not be deemed to be in breach of these Terms or any Agreement, nor liable for any delay, suspension, interruption or failure in performance to the extent caused by such event.

16.3 Alternative Delivery Methods
In the event of a Force Majeure Event, TEGO may, at its sole discretion and without liability:
(a) substitute in-person delivery with online, remote or blended delivery;
(b) amend timetables, schedules, learning formats, assessment methods or delivery modes;
(c) postpone, reschedule or reorganise learning activities or assessments; or
(d) suspend delivery for such period as TEGO reasonably considers necessary.

Such changes shall not constitute a breach of contract, misrepresentation or failure of consideration.

16.4 No Right to Refund or Compensation
To the fullest extent permitted by law, the occurrence of a Force Majeure Event  including COVID-19 or any future pandemic shall not entitle the Learner or Client to:

• any refund of fees;
• any reduction, waiver or credit of fees; or
• any claim for compensation, damages or loss,

where TEGO has already delivered Services, allocated resources, provided access to learning materials, or made reasonable alternative arrangements.

16.5 Extended Force Majeure
If a Force Majeure Event continues for a prolonged period such that performance becomes impossible or commercially impracticable, TEGO may terminate or vary the Agreement by written notice. Fees paid shall remain non-refundable, and the Client remains liable for Services delivered and non-cancellable third-party costs incurred up to termination.

16.6 Third-Party Decisions During Force Majeure
TEGO shall not be liable for any decision, delay, suspension, withdrawal, refusal or modification imposed by awarding bodies, regulators, examination authorities, partner institutions or technology providers arising from or during a Force Majeure Event.

COVID-19 Informative Note (Non-Contractual)

This note is provided for general information only and does not form part of the Agreement.

For the avoidance of doubt:

• COVID-19, including all variants and related public-health measures; and
• any future pandemic, epidemic or comparable public-health emergency

are expressly included within the definition of a Force Majeure Event under Clause 16.

17. LIMITATION OF LIABILITY

17.1 Non-Excludable Liability
Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where such exclusion is unlawful.

17.2 Aggregate Liability Cap
Subject to Clause 17.1, TEGO’s total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty or otherwise, shall not exceed the total fees actually paid by the Client for the specific Services giving rise to the claim.

17.3 Excluded Losses
To the fullest extent permitted by law, TEGO shall not be liable for:

• indirect, consequential or special losses;
• loss of opportunity, earnings, income or career prospects;
• loss of academic progression or delayed qualification;
• reputational damage; or
• loss arising from changes to learning delivery, assessment or institutional arrangements.

17.4 Third-Party Decisions
TEGO accepts no liability for the acts, omissions or decisions of awarding bodies, regulators, partner institutions, exam platforms or technology providers, even where such decisions affect the Learner’s progress or outcomes.

17.5 Pandemic-Related Exclusion
No liability shall arise from any loss, delay, disruption or modification caused directly or indirectly by COVID-19 or any future pandemic, epidemic or public-health emergency.

17.6 Reasonableness
The Client acknowledges that these limitations are reasonable and proportionate having regard to the nature of educational services, reliance on third parties, and the fees charged.

17.7 No Personal Liability
To the maximum extent permitted by law, no director, officer, tutor, assessor, employee or contractor of TEGO shall incur personal liability.

18. Indemnity

18.1 Learner / Client Indemnity

The Learner or Client shall fully indemnify, defend and hold harmless THE EDUCATION GROUP (OXFORD) LTD (“TEGO”), together with its directors, officers, employees, tutors, assessors, consultants, contractors, agents and representatives, from and against all claims, demands, losses, liabilities, damages, costs, expenses (including full legal and professional fees), actions, proceedings or penalties arising out of or in connection with:

• any breach of these Terms or the Agreement by the Learner or Client;
• any act, omission, misconduct, negligence, academic dishonesty or default of the Learner or Client or any person acting on their behalf;
• inaccurate, incomplete, misleading, falsified or forged information, documents, submissions, assessments, identification materials or declarations supplied by or on behalf of the Learner or Client;
• TEGO’s reliance on the Learner’s or Client’s instructions, representations, declarations, submissions or information;
• any unlawful, improper, deceptive or suspicious activity by the Learner or Client, including breaches of anti-money laundering (AML), counter-terrorist financing (CTF), sanctions, fraud-prevention or identity-verification requirements;
• infringement of intellectual-property rights, breach of confidentiality, misuse of learning materials, plagiarism, contract cheating, unauthorised use of AI tools, or violation of any applicable law, regulation or academic rule; or
• any content, data, materials or online activity provided, uploaded, published or disseminated by the Learner or Client that are unlawful, defamatory, misleading, harmful, offensive, abusive or infringing.

18.2 Reliance on Learner / Client Information

TEGO may rely entirely and in good faith on all information, documents, declarations, submissions and materials provided by or on behalf of the Learner or Client without independent verification.

The Learner or Client remains solely responsible for the accuracy, completeness, legality and authenticity of such information and for all consequences arising from its use, including academic failure, invalidation of assessments, withdrawal of certificates, termination of services or adverse verification outcomes.

18.3 Scope, Cumulative Effect & Survival

The indemnities set out in this Section:

• apply to claims arising in contract, tort (including negligence), breach of statutory duty or otherwise;
• are cumulative and in addition to any other rights or remedies available to TEGO; and
• shall survive termination or expiry of the Agreement for any reason.

19. Ongoing Services, Renewal, Assignment, Termination & Learner / Client Conduct

19.1 Ongoing Services & Renewal

Where THE EDUCATION GROUP (OXFORD) LTD (“TEGO”) provides ongoing, subscription-based, retained or recurring educational services, including extended access to learning platforms, academic support, mentoring, assessment services or verification services, the minimum contractual term shall be twelve (12) months from commencement unless otherwise expressly agreed in writing.

The Agreement shall automatically renew for successive twelve (12)-month periods unless the Learner or Client gives not less than one (1) month’s prior written notice of non-renewal before the end of the then-current term.

All fees applicable to any renewal period shall become immediately payable upon renewal, subject only to any non-excludable statutory rights.

19.2 Assignment & Subcontracting

The Learner or Client may not assign, transfer, share, sublicense, subcontract or otherwise dispose of any rights or obligations under the Agreement, including enrolment rights or access credentials, without TEGO’s prior written consent, and any unauthorised assignment shall be void.

TEGO may subcontract, delegate or outsource performance of any part of the educational services at its discretion, including learning delivery, assessment administration or platform provision, and shall remain responsible for its subcontractors in respect of the contracted services.

19.3 Termination

Either party may terminate the Agreement by written notice.

Upon termination for any reason:

• all accrued fees, disbursements and expenses shall become immediately due and payable;
• all fees paid shall remain non-refundable, subject to any non-excludable statutory rights; and
• TEGO may retain Learner or Client records, data, assessments, certificates, transcripts or materials until all outstanding sums are settled in full, to the extent permitted by UK law.

19.4 Immediate Suspension or Termination for Conduct

TEGO may suspend or terminate the Agreement immediately and without notice where the Learner or Client engages in abusive, threatening, intimidating, harassing, defamatory, aggressive, disruptive or otherwise inappropriate conduct, whether in person, in writing or online, or where such conduct:

• harms or is reasonably likely to harm TEGO’s reputation, goodwill, academic integrity or legitimate interests; or
• constitutes misconduct or breach under these Terms or TEGO’s academic or conduct policies.

In such circumstances, all fees paid shall remain non-refundable and all outstanding sums shall remain payable in full.

19.5 Learner / Client Restrictions & Conduct

The Learner or Client shall not:

• interfere with or attempt to influence TEGO’s academic or operational decision-making;
• exert undue pressure on TEGO or its directors, staff, tutors, assessors or representatives;
• disrupt learning environments or platforms; or
• engage any third party to act in relation to the services

without TEGO’s prior written consent.

TEGO retains sole discretion to determine whether any conduct is inappropriate, disruptive or harmful.

19.6 Appointments, Access & Identity Verification

All visits to TEGO’s premises or to any affiliated, associated or partner premises are strictly by prior confirmed appointment only.

For security, safeguarding, AML/CTF, academic integrity, regulatory and data-protection purposes, Learners, Clients and visitors must provide valid photographic identification and any requested verification before any meeting, assessment, verification process or document handover.

TEGO may refuse access or services where identification is not provided, appointments are not confirmed, verification requirements are not satisfied, security protocols are breached or behaviour is inappropriate.

Such refusal shall not constitute a breach of the Agreement and shall not give rise to any claim, liability, refund or compensation.

19.7 Remedies for Breach

If the Learner or Client breaches the Agreement or causes loss, damage or detriment to TEGO, TEGO may, without prejudice to any other rights or remedies:

• suspend or terminate the Agreement;
• retain all fees paid (subject to non-excludable statutory rights);
• recover losses, damages and full legal costs;
• seek injunctive, protective or equitable relief; and
• pursue any remedies available under UK law.

All remedies are cumulative.

20. Fee Payments, Third-Party Accounts & Compliance

20.1 Payment Routing via Overseas or Associated Partner Accounts

THE EDUCATION GROUP (OXFORD) LTD (“TEGO”) may, at its discretion, permit the Learner or Client to remit fees payable to TEGO into a designated bank account of an overseas partner, affiliate or associated entity, or accept payments intended for such entities into a TEGO account, strictly as an administrative or operational convenience.

Any such arrangement does not alter or novate the contractual relationship, which remains exclusively between the Learner or Client and the specific contracting entity identified in the relevant enrolment confirmation, agreement, proposal or invoice, nor does it create any service obligation, contractual relationship or legal duty with any other entity unless expressly agreed in writing.

20.2 No Assumption of Liability or Legal Relationship

The receipt, transfer, processing or facilitation of payments shall not constitute or imply any assumption of:

• responsibility or liability;
• oversight, endorsement, supervision or control; or
• guarantee of services or outcomes

by TEGO in respect of the services provided by any overseas partner, affiliate or associated entity, nor vice versa.

No partnership, joint venture, agency, fiduciary relationship, mutual guarantee, trust arrangement or shared liability is created. Each entity remains a separate and independent legal entity, solely responsible for its own educational services, operations, acts, omissions, regulatory compliance and contractual obligations.

20.3 Anti-Money Laundering, Sanctions & Compliance Checks

All payments made to, processed by or facilitated through TEGO are subject to applicable UK anti-money laundering (AML), counter-terrorist financing (CTF), sanctions and financial-crime compliance requirements.

TEGO may, at its sole discretion and acting in good faith, suspend, delay, refuse, freeze, return or report any payment where:

• verification of identity, source of funds or purpose of payment is incomplete or unsatisfactory;
• required documentation is not provided; or
• compliance, sanctions or financial-crime concerns arise,

including reporting to the UK Financial Intelligence Unit / National Crime Agency or any other competent authority where required or permitted by law.

20.4 No Liability for Compliance Actions

TEGO shall not be liable for any delay, refusal, suspension, return, withholding or non-processing of funds resulting from:

• compliance checks;
• verification or due-diligence procedures;
• regulatory or sanctions requirements; or
• actions taken in order to comply with UK law or applicable international obligations.

No refund, compensation, damages or other liability shall arise as a result of such actions, subject only to any non-excludable statutory rights.

20.5 Administrative Facilitation Only

Any facilitation, routing or administrative handling of payments between Learners or Clients and overseas or associated partners is administrative in nature only and shall not impose any duty of care, monitoring obligation, supervision responsibility or verification duty on TEGO in respect of:

• the services provided by any other entity; or
• the performance, conduct, outcomes or obligations of any overseas partner or affiliate.

21. Complaints

21.1 TEGO aims to deliver a high standard of education and support. If you are dissatisfied, you should first raise concerns informally with your course contact/support team so that the issue can be addressed promptly.

21.2 If unresolved, you may submit a formal written complaint to info@theoxfordeducationgroup.co.uk with your full name, enrolment reference, and clear details.

21.3 TEGO will acknowledge receipt and aim to provide a substantive response within a reasonable timeframe. Complex matters may require extended review, particularly where third-party awarding procedures apply.

21.4 This is an internal complaints process. It does not create a regulated complaints framework unless TEGO is legally required to provide one for a specific service.

22. Affiliates, Associated Entities & Global Liability Disclaimer

22.1 Independent Legal Status

THE EDUCATION GROUP (OXFORD) LTD – Company No. 10770525 (“TEGO”) may maintain commercial, administrative, branding, academic, operational or referral associations with independently registered entities in the United Kingdom, the United Arab Emirates, Pakistan or other jurisdictions.

Such associations are commercial or cooperative in nature only and do not create or imply any partnership, joint venture, agency, parent–subsidiary relationship, group control, educational consortium, awarding-body relationship, or shared legal, academic or financial liability.

Each entity remains legally, financially and operationally independent, solely responsible for its own services, academic delivery (if any), regulatory compliance, representations, contracts, staff, systems and obligations.

22.2 Use of Contact Details & Handling of Enquiries

Where TEGO’s contact details, including addresses, telephone numbers, VOIP numbers, WhatsApp numbers, email addresses, websites or domains, are displayed, referenced or used by any associated or affiliated entity, this shall not imply:

• common legal identity;
• shared ownership or control;
• joint supervision or management; or
• shared responsibility or liability.

Enquiries received by TEGO through such contact details may, at TEGO’s sole discretion:

• be responded to with basic, administrative or general information;
• be addressed solely in relation to TEGO’s own educational services; or
• be referred back to the relevant entity.

TEGO does not accept responsibility for, nor does it guarantee, supervise, endorse or negotiate, any services, academic offerings or representations made by any other entity unless expressly agreed in writing with the Learner or Client.

22.3 No Liability & Withdrawal of Permission

TEGO does not assume, accept or incur any liability for the services, advice, academic delivery, representations, acts or omissions of any associated or affiliated entity, or of their respective directors, officers, employees, tutors, assessors, contractors or representatives.

TEGO may withdraw permission for the use of its contact details, branding or references at any time, without notice and without incurring any liability.

23. Accuracy of Online Content & No Personal Liability

23.1 Informational Nature of Online Content

THE EDUCATION GROUP (OXFORD) LTD – Company No. 10770525 (“TEGO”) takes reasonable care to ensure that information published on its website, learning platforms, student portals, social-media channels, policies, terms, prospectuses, course descriptions, academic regulations and marketing materials (“Online Content”) is accurate at the time of publication.

All Online Content is provided for general informational and educational guidance purposes only and does not constitute legal, professional, financial, regulatory, accreditation, awarding, admissions, assessment, certification or compliance advice.

23.2 No Warranty or Reliance

TEGO makes no warranty or representation that Online Content is complete, current, error-free, uninterrupted or free from omissions or technical inaccuracies.

Academic requirements, programme structures, assessment methods, certification formats, institutional policies, regulatory expectations, third-party platform rules and external requirements may change without notice, and Online Content may not reflect the most recent position at any given time.

Learners, applicants and users must not rely on Online Content as a substitute for formal enrolment documentation, written confirmation, academic regulations, assessment briefs, institutional policies or direct written communication issued by TEGO.

23.3 Limitation of Liability

To the fullest extent permitted by UK Law, TEGO shall not be liable for any loss, damage, cost, delay, inconvenience or adverse outcome arising from:

• the use of, or reliance upon, Online Content;
• any inaccuracy, omission or typographical error; or
• any change in academic, regulatory or operational requirements not immediately reflected online.

Any errors or inaccuracies shall be deemed inadvertent and non-intentional.

23.4 No Personal Liability

Any liability arising in connection with Online Content (if any) shall attach solely to TEGO as a corporate entity.

To the maximum extent permitted by law, no director, officer, shareholder, employee, tutor, assessor, consultant, contractor or agent of TEGO shall bear any personal liability or owe any personal duty of care to users, learners or third parties in connection with Online Content.

23.5 Statutory Rights

Nothing in this Section shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable UK law.

24. Governing Law, Jurisdiction & Regulatory Compliance

24.1 Governing Law

These Terms and Conditions, together with any agreement, enrolment confirmation, learning contract, service agreement, engagement letter, memorandum of understanding, or other arrangement incorporating them (each an “Agreement”), and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the England & Wales, in which THE EDUCATION GROUP (OXFORD) LTD is registered.

24.2 Jurisdiction

The courts of England & Wales shall have exclusive jurisdiction to resolve any dispute, claim or proceeding arising out of or in connection with these Terms or any Agreement, including non-contractual disputes.

TEGO reserves the right, where necessary to protect or enforce its rights, to bring proceedings in any other court of competent jurisdiction, including where a Learner or Client is resident, domiciled or holds assets.

24.3 No Third-Party Rights

No third party shall have any right to enforce, rely upon, benefit from or assert any claim under or in connection with these Terms or any Agreement, and no third-party rights shall arise under the Contracts (Rights of Third Parties) Act 1999 or under any other applicable UK law, doctrine or principle.

24.4 Severability

If any provision of these Terms is held by any court or competent authority to be invalid, unlawful or unenforceable under applicable UK law, that provision shall be modified to the minimum extent necessary to render it valid and enforceable or, if modification is not possible, shall be severed.

The remaining provisions shall continue in full force and effect, unaffected by such modification or severance.

24.5 Anti-Money Laundering, Counter-Terrorist Financing & Sanctions Compliance

TEGO complies with all applicable United Kingdom anti-money laundering, counter-terrorist financing and sanctions legislation, including but not limited to:

• the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended);
• the Proceeds of Crime Act 2002;
• the Terrorism Act 2000; and
• the UK Sanctions and Anti-Money Laundering Act 2018,

together with all related regulations, statutory instruments and official guidance.

TEGO may, at any time and without liability:

• request identification, verification or source-of-funds information;
• conduct customer due diligence or enhanced due diligence;
• screen Learners or Clients against sanctions lists, watchlists and risk databases;
• suspend, refuse, delay or return payments or transactions; and
• disclose information or report suspicious activity to the National Crime Agency or any other competent authority,

where required or permitted by law.

TEGO shall not be liable for any loss, delay, disruption or consequence arising from compliance with its statutory obligations under this clause.

25. Final Provision: Accessibility & Electronic Execution

FP.1 Integrated Terms and Availability

These Terms and Conditions form an integral and legally binding part of any enrolment agreement, learner contract, service agreement, engagement letter, mandate or memorandum of understanding (each an “Agreement”) entered into with THE EDUCATION GROUP (OXFORD) LTD (“TEGO”) and are deemed incorporated by reference into each such Agreement.

A complete, identical and current version of these Terms and Conditions is provided together with this document and is also made available on TEGO’s official website or learning platform for reference, transparency and record purposes.

FP.2 Electronic Format, Accessibility and Readability

Any Agreement, and any related enrolment document, engagement letter or memorandum of understanding, including all incorporated Terms and Conditions, may be issued, delivered and executed in electronic form, including via PDF format and recognised electronic signature platforms.

The Learner or Client is solely responsible for ensuring that all such documents are accessible, legible and fully readable prior to execution, including by enlarging text, adjusting display settings, downloading, printing or otherwise reviewing the documents as necessary.

FP.3 Learner / Client Acknowledgement and Acceptance

By signing any Agreement, or any related enrolment document, engagement letter or memorandum of understanding with TEGO, whether electronically or otherwise, the Learner or Client:

• confirms and acknowledges that they have received the complete document in a clear, readable and accessible format;
• confirms that they have been given sufficient opportunity to review and understand its contents; and
• expressly accept and agree to be legally bound by all terms and conditions contained therein.